Protect your funds and your identity
Shoreline Hometown Credit Union members, and other credit union members throughout Wisconsin, have reported smishing (fraudulent text messages) and phishing (fraudulent phone calls) attacks pretending to be an official credit union representative. These scammers are impersonating legitimate credit union phone numbers, making it more difficult for credit union members to determine whether the communication is legitimate. These scam attempts have a similar theme: fraudulently informing members of suspicious activity or payments requiring immediate action. They then ask for digital banking credentials, secure access codes (verification codes), and debit or credit card numbers.
EXAMPLES OF WHAT’S BEEN HAPPENING
- Texts saying suspicious payments have been made and need to be authorized or denied by clicking on a fraudulent link disguised as an official credit union link.
- Texts alerting members of changes made to their online banking profiles or accounts, again with a fraudulent link disguised as an official credit union link.
WHAT YOU CAN DO TO PROTECT YOURSELF
- Use Caution: Any texts, calls, or emails informing you of suspicious activity on or changes to your accounts could be a fraudulent attempt to gain access to your personal and account information. Do not give your username, password, secure access code, or debit/credit card numbers no matter what. Shoreline Credit Union will never ask for that information.
- Verify the Source of the Communication: It is easy for scammers to spoof caller ID, text and email information, so do not engage with or respond to these messages. Instead, always contact us directly by calling 920-482-3700 or stop in your local branch to speak with someone.
- Secure Your Accounts: If you believe you may have given your information by mistake, please contact us immediately so we can take the necessary steps to protect your accounts.
- Report Attempts: If you get one of these texts, or any kind of fraudulent communication, report it to us as soon as possible. Gather as much information about the communication as possible, including the verbiage of the message, the text ID, the number the message tells you to call, and anything else that seems pertinent.
Rest assured that we have state-of-the-art security measures in place to help keep your accounts safe. We want our members to be aware of these scam attempts because your finances and identity are of utmost importance for us to keep safe.
Shoreline is pleased to bring this 24/7 feature to our members. The forms below are required to be completed to initiate a fraud claim. Now, you are able to complete those forms from the comfort of your home!
Please note: When you are finished with a form, you will receive a verification email to the email address you provided. Once you verify the submission, this form will be emailed directly to our fraud department who will follow up with you within 2 business days to acknowledge receipt of the fraud form.
Check, ATM, Debit Card Dispute Form – This form is for authorized transactions that you would like to dispute, such as a duplicate charge or not receiving merchandise.
ATM/Debit Card Fraud Form – This form is for fraud that you did not authorize.